What is your return policy?
Soulsfeng stands by its product. If you are unhappy with your order you may return your purchase within 30 days of shipment for a refund or exchange. Shoes must be in original, unworn condition to be accepted for returns/exchange (unless defective). Beyond 30 days, our products are guaranteed against defects and workmanship.
Straight returns are charged a fee of $15 if the DHL Pre-Paid Return Sticker provided is used. The cost of shipping an item back to soulsfeng.com is always the responsibility of the customer (note: exceptions to this policy are made for defective items). No shipping charges will be applied to exchange orders.
We will process your return/exchange 2-3 business days after it is received at our warehouse. If you did not receive a Merchandise Return Form with your order, please print, fill out and return this Return Form (Acrobat PDF) for your return/exchange. You will receive an email from us to confirm the receipt and processing of your return. Please allow 3-5 business days for the refund credit to appear on your credit card/bank account.